ITIL 4 Foundation Course
- 16 Hours
ITIL 4 Foundation course is an entry-level certification that provides an introduction to the ITIL framework and the key concepts of IT service management.
About the course
Throughout the ITIL 4 Foundation course, learners will gain a comprehensive understanding of the ITIL framework and how it can be used to improve the delivery and management of IT services. The course is designed to be interactive and practical, and includes a variety of exercises and real-world examples to help learners apply the concepts they learn. Upon completion of the course, learners will be prepared to take the ITIL 4 Foundation exam and earn their certification.
Course Objectives
- Organizations and People: Understanding the roles and responsibilities of different stakeholders in service management, and how to align IT services with the needs of the business.
- Information and Technology: Understanding the technologies and tools used to deliver and support IT services, and how to manage the flow of information throughout the service management process.
- Partners and Suppliers: Understanding the importance of effective relationships with external partners and suppliers, and how to manage the risks and opportunities that arise from these relationships.
- Value Streams and Processes: Understanding the key processes and activities involved in delivering and managing IT services, and how to design and implement effective service management processes.
Course Outline
- ITIL 4 Overview
- The ITIL Framework
- The ITIL Guiding Principles
- The ITIL Service Value System
- Key ITIL Practices
- Other ITIL Practices